Refund Policy
NEXORA GRID is committed to providing fair and transparent refund protection for every eligible order.
Last updated: January 2026
Policy Overview
Our goal is to make every order clear, safe, and reasonable for both the customer and the service team. Refund eligibility depends on service status, delivery progress, product type, evidence, and communication history.
Refund Protection
- Target Guarantee: if a promised target is not reached, we may provide free completion support, a partial refund, or other compensation according to the unfinished portion.
- Full Refund if Not Started: if a service has not started, the customer may request a full refund.
- Prorated Refund: if a service is already in progress, refunds are calculated based on completed progress, time spent, resources used, and current order status.
- Fast Processing: refund requests are usually reviewed within 24 hours.
Services Not Started
If a service has not started, the customer may request a full refund. A service is considered not started only when no player, staff member, automation, tool activation, preparation, account check, scheduling, or delivery work has begun.
Services In Progress
If a service is already in progress, refunds are calculated based on completed progress, time spent, resources used, and current order status.
| Progress | Refund Reference |
|---|---|
| 0% not started | 100% refund |
| 1% - 25% completed | Up to 75% refund |
| 26% - 50% completed | Up to 50% refund |
| 51% - 75% completed | Up to 25% refund |
| 76% - 99% completed | Case-by-case review or completion support |
Target Guarantee
If a guaranteed target is not reached, NEXORA GRID will first offer free completion support. If completion is not possible, a partial refund or compensation may be provided based on the unfinished portion.
Digital Tools And One-Time Products
Digital tools, software, account-related products, and one-time digital items are reviewed separately. Refund eligibility depends on activation status, usage status, delivery status, and whether the product functions as described.
Non-Refundable Cases
- The service has been fully delivered or the target has been reached.
- The customer provided incorrect account, server, character, platform, region, or order information.
- The customer logged into the account during active service and interrupted progress or created account risk.
- The customer changed passwords, removed access, cancelled authorization, or otherwise prevented the service from continuing.
- The delay is caused by game maintenance, updates, server issues, official restrictions, ranking resets, or policy changes.
- The customer violated the Terms of Service or engaged in fraud, chargeback abuse, false claims, harassment, or intentional disruption.
How To Request A Refund
- Contact customer support.
- Provide the order number, payment information, and refund reason.
- Wait for review. Refund requests are usually reviewed within 24 hours.
- Approved refunds are generally returned to the original payment method.
- Actual arrival time depends on the payment provider, bank, or platform.
Dispute Review
If the customer disagrees with a refund decision, they may request a review. NEXORA GRID will evaluate order records, service progress, communication history, delivery proof, payment records, and other available evidence before making a final decision.
